Shipping policy
Shipping time does not include production time which is currently approximately 5 business days.
If your package is marked "Delivered" but you have not received it yet :
Occasionally, USPS updates packages prematurely as "Delivered" due to their GPS vehicles. It is possible the package will show up the next business day.
Be sure to check with neighbors just in case the package may have been delivered to the wrong address by accident.
Contact your local UPSP office to ask about your package whereabouts. They usually have more information than the general USPS phone number.
If none of these are successful, you may file a claim with USPS. You must file the claim on your behalf, unfortunately, we cannot do this for you.
We are hopeful that the USPS delivers packages correctly to all of our customers. Please keep in mind to double check your mailing address that you input into the website. Unfortunately, once packages are in the UPSP possession, we are no longer in control of the packages whereabouts. Thank you so much for your patience and understanding.